Customer Login   Order Tracking   Check Out   Shopping Cart

 

Customer Service


Welcome to Last Chance Tackle’s online customer service page. Last Chance Tackle prides itself on providing the highest quality of customer service possible. We do all we can before and after a purchase is made so you can browse, buy, and fish with confidence. In our commitment to excellence we seek to offer our customers the widest growing selection of hot new baits and tournament proven, best in class products at the guaranteed lowest possible price. Provided below is a list of Last Chance Tackle’s customer service policies and shipping information. Please feel free to review our policies and if you have any questions, comments, or concerns please call us at 855-527-8242 / 951-658-7410 or email us at info@lastchancetackle.com. Thanks for shopping Last Chance Tackle.


Returns and Exchanges


Although Last Chance Tackle (LCT) tries to insure high product quality and that our customers are well informed before a purchase is made, we recognize that you don’t always get what you want. The internet can be limited and things are not always what they seem, some products might not meet your expectations. That’s why we’re committed to creating a hassle free return policy.

You may return a product within 30 days of the original purchase date for a full refund or exchange. After 30 days all returns will require a Return Form and will be accepted on an inspection basis only. Information on returning products for warranty issues can be found in the section on warranties below.

Almost all products can be returned for a refund or exchange. However products must be in their original packaging, unused, undamaged, and in the original condition they were sold in. Clothing, shoes, apparel, etc., should be unwashed, unworn and clean of dirt, stains, animal hair, etc. Customers must have an original receipt or invoice in order to receive a refund or exchange. Products returned without either a receipt or an invoice will require a Return Form and will only be credited after an inspection by LCT quality control.

LCT cannot refund shipping and freight charges. Some exceptions may apply. If you receive damaged, defective, or incorrectly shipped items due to LCT error the merchandise and shipping can both be refunded. Certain restrictions may apply. For more information please see our section on defective product below. All LCT packages are insured so that product lost or damaged during shipping can be either replace or refunded. Also note that LCT cannot be responsible or refund products that were lost being shipped to Last Chance Tackle. We suggest all packages being sent to LCT are properly insured and protected to avoid loss. All returned packages should be sent to LCT’s customer service center at:

LCT Customer Service
3356 Wentworth Dr.
Hemet, Ca. 92545

Returns with an invoice or receipt will be refunded at the full purchase price in the original method of payment (Products paid for in cash will receive a cash refund; Products paid for with a credit card will have charges credited to the same credit account, etc). Returns made without an original receipt or invoice should be accompanied with one of LCT’s Return Forms so we can track your order and refund or exchange your product accordingly. Orders which cannot be found will be issued shop credit towards other LCT merchandise. LCT reserves the right to limit the number of returns a customer can make and refuse refunds or exchanges to damaged product.


Defective Products


Products are deemed defective by either LCT or the manufacturer. Within 30 days all defective items will be accepted as returns and appropriately replaced or refunded at the descretion of LCT and or the manufacturer. After 30 days a Return Form will be required for the product to be assessed. All defective products should be sent back to LCT customer support dept. Our quality control staff will either determine that the product is defective by our standards or contact the manufacturer for quality control and replacement options. If the product is considered defective by LCT standards a replacement or refund will be issued. All manufacturer information and replacement options will be passed on through LCT to the customer. All warranty items will be replace when permissible and appropriate.


Warranty
 

LCT accepts returns and replaces defective product when appropriate, as well as insuring all outgoing packages to protect against loss and damages. Along with our commitment to provide the best customer service possible many of the manufacturers we represent offer additional warranties for their products. Many Manufacturers represented by LCT have various warranty options. Customers may inquire about a warranty directly with the manufacturer or authorized dealer such as LCT. Please contact LCT for additional information and questions. After 30 days from the purchase date, all warranty issues should be directed by the customer to the manufacturer or authorized dealer.


Privacy Policy
 

We respect the privacy of all our customers. All and any information collected by LCT will be strictly confidential and will not be sold, disclosed to third parties or reused without permission. This includes emails, contact information, and purchasing history. Tournament fishermen can shop with confidence that their best kept secrets will stay that way, secrets. Information collect by LCT will be held with care and never used in any way that has not been consented to.


Best Price Guarantee


There are many places to shop on the internet and many reasons to choose one site over another. At Last Chance Tackle we promise to always be competitive and do our best to never be undersold. If you find a lower price on comparable products by an authorized dealer please make us aware. Last Chance Tackle will take every chance to price match and be your one and only internet shop.
Returns and Exchanges
Defective Products
Warranty
Privacy Policy
Best Price Guarantee